What security measures are in place?

We have a range of security measures in place, some of which are visible and some of which aren’t.

Regular security patrols take place in and around the venue and our staff are trained to spot and report suspicious behaviour. We work closely with the Metropolitan Police and Project Servator to ensure our training and procedures are up to date.

 

Security Screening

Searching is a condition of entry to protect your safety and that of other visitors. Everyone arriving at the venue will enter through our intelligent security screening system. Don’t worry, the system is safe for everyone – even if you have a pacemaker or are pregnant.

It’s very easy to prepare for the screening:

  • Finish up any food and drink before you enter venue itself as you’re not allowed to take these in with you.
  • Keep your bags and coats on your person, there is no need to take items from your pockets, unless instructed to by our security team.
  • Simply pass through the screening system when asked by one of the team.
  • You may be required to undergo a further search; you’ll be instructed to head to the nearest search point if required.
  • Have your tickets ready for scanning.

 

Bag Policy

For security reasons only small bags will be allowed into the venue. We class a small bag as A4 size or smaller or a standard handbag.

Large bags such as backpacks, suitcases, travel cases, laptop bags and large tote bags are NOT permitted inside the venue. Use  Stasher or Bounce to find places in the local area where you can leave your large items:

Hammersmith, London | Stasher – Luggage Storage

Bounce

There is a cloakroom where small bags can be stored however, please note this is only accessible for customers with stalls standing / stalls seating tickets and there is limited capacity.

 

Queueing

Queueing for the events will not be open until 16:00 at the earliest. You will not be permitted queueing outside the venue until this point. No overnight camping is permitted at Olympia.

 

Prohibited Items 

  • No Large Umbrellas
  • No Professional Cameras
  • No Camera Glasses/Lens
  • No Animals (Expect Service Dogs) *
  • No Illegal Substances / Items
  • No Bags over A4 Size
  • No Laptops
  • No Weapons/Knives/Sharp Items/Explosives (Which may be used or imitation)

*Except for medical conditions

  • Horns
  • Whistles
  • Drums
  • Fireworks, pyrotechnics, flares or smoke devices
  • Flags / Flagpoles
  • Large signs or banners
  • Flammable liquids in any container
  • Laser pens
  • Alcoholic beverages
  • Confetti / glitter bombs
  • Balloons / Inflatables
  • Wheeled footwear
  • Helmets / Full face masks
  • Go Pros or Glasses with build in camera

Any other item which in our reasonable opinion may cause danger or disruption.

Smoking and the use of electronic cigarettes are strictly forbidden inside the venue.

Anyone found with illegal substances will be refused entry and/or ejected from the venue

All shows operate a no readmission policy.

All persons may be subject to search on entry; refusal of search will result in refusal of entry.

Prohibited items  may be subject to change on an event-by-event basis, or if requested by the Promoter or Artist.

If service dogs are required, please contact us to arrange this.

 

Smoking / Vaping

Smoking or vaping is not permitted at British Airways ARC or at the wider Olympia destination. There is no smoking area at the venue or the wider destination. Please plan your visit to us with this in mind.

We operate on a no-readmission policy, you will not be able to regain entry if you leave for any reason.