If you are interested in working at British Airways ARC, please check here for current vacancies.

What should I do if I have a problem at an event?

Whatever the issue, talk to a member of staff. We want you to have a great time at the event, so please come and see us. We may be able to sort something. It’s hard for us to do that after the event.

Can I update my email address after purchasing tickets?

We are unable to update any booking details, including changes to email addresses. Please contact your point of purchase if you require any assistance after booking. If this was via our ticketing partner AXS please follow the below link: Contact Us – AXS Help Centre

What happens if my event is cancelled, rescheduled or postponed?

As soon as we’ve heard about a show cancellation or reschedule from the promoter, your point of purchase will send an email out to all ticket holders who purchased with us with further information. If a show has been postponed, they may advise you to sit tight and hang onto your tickets as they’re often valid for the new date once announced.

If you don’t see an email, please check your spam folder – it may have been mistakenly filtered by your email provider.

Where are my tickets?

Please contact the ticket agent you purchased with, as they will need to advise on any ticket delivery questions.

 

Can I cancel, exchange or add tickets?

Unfortunately, we are unable to cancel, refund, exchange or add more tickets once an order has been placed.

Before you buy your tickets, please make sure you’ve checked all event info and are happy with our terms and conditions of sale.

 

Why are the tickets I want currently showing as ‘unavailable’?

If an event, price level or ticket type shows up as “currently not available” then all tickets we have in that tier have either been sold or held in other shopping baskets while customers complete their purchase.

However, we make every effort to obtain additional event tickets, so please check our website and social media channels regularly for any updates.

 

Why hasn’t my payment worked?

Your payment may fail for a number of reasons. Please check that you have used the correct billing address for your card and that you have correctly entered all details, including the card number, expiry date and security code.

 

Why do you charge booking fees per ticket?

We enable customers to buy tickets at any time without the need to spend time and money travelling to the box office. The booking fee charged per ticket pays for the technology infrastructure, distribution network, telephone lines, labour and other costs associated with arranging and managing ticket inventory and servicing a ticket transaction.

 

What are the Terms and Conditions of sale?

All orders placed with us are subject to our standard terms and conditions of sale.

Please make sure you’ve checked these before you make your purchase, as we’re unable to cancel, refund, exchange or add more tickets once an order has been placed. In some instances the promoter will set additional terms and conditions, which will be displayed at the top of the event page if applicable.

There is no dress code for most events.

Can I bring my camera?

Yes. But it can’t be a professional camera.

British Airways ARC is located along Emberton Walk at Olympia, Hammersmith Road/Blythe Road, London, W14 8FJ. More information can be found here.

All customers under 14 must be accompanied by an adult 18+. In general, under 3’s are not permitted but the age restriction can vary depending on the event itself – please check the individual event page for specific age restrictions. Regardless of age, children require their own ticket when attending an event. It is the responsibility of the ticket holder to check the event’s age restriction before purchasing tickets. For an event where stalls standing tickets are on sale, we recommend all children under 14 are seated in the Circle or Balcony levels.

When should I arrive for my event?

Performance times and support acts can change. Sometimes even on the day of the show. Give yourself plenty of time to get in and find your seat. If your ticket only shows one time, it’s usually the time the doors open.

 

What time do the doors open?

This information will be on your ticket.

The venue has multiple bars selling alcohol, soft drinks and snacks.

Although we do not have a restaurant or sell hot food, there are plenty of places to buy dinner at Olympia.

Information about bars and restaurants at Olympia can be found here.